This Privacy Policy explains how NorthScale ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our direct response services in the nutraceuticals sector for the international market, including our SMS notification program.
By using our website or services, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Order information and transaction details
- Any information you provide when contacting us or interacting with support
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring URLs
This information is used for security, analytics, and to improve our services.
1.3 SMS Program Data
If you opt in to receive SMS messages from us, we may collect:
- Your mobile phone number
- Time and date of messages sent and received
- Delivery and engagement information (e.g., delivery status, opt-outs)
2. How We Use Your Information
We use your information to:
- Provide and operate our services
- Process and fulfill orders and payments
- Send order confirmations, shipping updates, and account notifications
- Communicate with you about support, security, or service-related issues
- Maintain and improve our website and internal systems
- Comply with legal obligations and prevent fraud or abuse
We do not sell your personal information.
3. Legal Basis for Processing (EEA/UK Users)
If you are located in the EEA or UK, we process your information based on:
- Your consent (e.g., when you opt in to SMS or marketing messages)
- Contractual necessity (to provide the services you request)
- Legitimate interests (such as preventing fraud and improving our services)
- Legal obligations (e.g., tax and accounting requirements)
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Remember your preferences
- Analyze site traffic and performance
- Improve user experience
You can control cookies through your browser settings, but disabling cookies may impact some features of the site.
5. Sharing of Information
We may share your information with:
- Service providers, such as payment processors, hosting providers, SMS gateways, and analytics tools, strictly to operate our services
- Professional advisors, such as lawyers and accountants, where necessary
- Authorities, if required by law or to protect our rights, users, or the public
We do not sell or lease your personal information to third parties.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services and operate our business
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When data is no longer needed, we will delete or anonymize it.
7. Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to or restrict certain types of processing
- Withdraw consent at any time (for example, by replying STOP to SMS messages)
To exercise these rights, contact us at store@thenorthscale.com.
9. Opt-In — How You Consent to Receive Messages
NorthScale only sends SMS and email communications when you have given clear, express consent or when messages are strictly necessary to fulfill a service you requested (such as order confirmations and shipping updates).
You may opt in to receive messages by:
- Checking an unchecked consent box on a checkout page, landing page, or sign-up form that clearly describes the types of messages you will receive
- Submitting your mobile phone number through a web form where the consent language is displayed before you submit
- Providing your phone number during a purchase and affirmatively agreeing to receive order-related and optional promotional SMS notifications, where permitted by law
- Subscribing to email updates through a form that includes a clear description of the content and frequency of communications
By opting in, you understand and agree that:
- You may receive transactional messages (order confirmations, shipping updates, delivery alerts, account notifications, and customer support messages)
- You may receive promotional messages (offers, product updates, cart recovery, and marketing communications related to nutraceutical products and services), only if you have expressly consented
- Message frequency may vary depending on your activity, orders, and campaigns
- Message and data rates may apply according to your mobile carrier plan
- Consent to receive marketing messages is not a condition of purchase
- Carriers are not liable for delayed or undelivered messages
We record the date, time, and method of your consent where required by applicable law (including TCPA, GDPR, and LGPD).
10. Opt-Out — How to Stop Receiving Messages
You can withdraw your consent and stop receiving messages at any time. Opting out is free and we will process your request promptly.
To opt out of SMS messages:
- Reply STOP to any SMS message you received from NorthScale
- After you reply STOP, you will receive a final confirmation message confirming that you have been unsubscribed
- Alternatively, email store@thenorthscale.com with the subject "SMS Opt-Out" and include the mobile number you wish to remove
To opt out of marketing emails:
- Click the Unsubscribe link at the bottom of any marketing email
- Or email store@thenorthscale.com with the subject "Email Opt-Out" and the email address to remove
For assistance:
- Reply HELP to any SMS message, or contact us at store@thenorthscale.com
Please note: After you opt out of promotional messages, we may still send limited transactional or service-related communications that are necessary to complete or support an order you placed (for example, payment confirmations or shipping notifications), as permitted by law.
11. International Transfers
NorthScale operates globally. If you access our services from outside your home country, your data may be transferred and processed in the United States or other countries that may not have the same level of data protection as your home jurisdiction.
We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
NorthScale
Email: store@thenorthscale.com
Address: WASHINGTON LUIS, 59, LOTE 10B QUADRA43 CXPST 125, CENTRO