These Terms of Service ("Terms") govern your access to and use of websites, services, and communications provided by NorthScale ("we", "us", or "our"), a direct response company specialized in nutraceuticals for the international market.
By accessing or using our website or any of our services, you agree to be bound by these Terms.
1. Use of Our Services
You agree to use our services only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.
You may not:
- Use our services to send spam, fraudulent, deceptive, or illegal content
- Interfere with the security or operation of our systems
- Attempt to reverse-engineer, modify, or copy any part of the platform beyond what is expressly allowed
- Use our services in a way that violates any carrier, messaging, or data-protection rules
2. Accounts and Information
When you provide information to NorthScale, you agree that all information is accurate, complete, and up to date.
You are responsible for:
- Maintaining the confidentiality of any credentials associated with your use of our services
- All activities that occur under your login, account, or devices
Please notify us immediately if you suspect unauthorized access.
3. SMS, Email, and Communications
NorthScale may send transactional or service-related communications, including SMS messages and emails, when you have opted in or when such messages are necessary to provide the service you requested (for example, order confirmations and shipping updates).
3.1 Opt-In — Your Consent
By opting in through an unchecked consent box, sign-up form, or checkout flow, you expressly agree to receive communications from NorthScale, which may include:
- Transactional messages: order confirmations, shipping and delivery updates, account alerts, and customer support
- Promotional messages: offers, product updates, cart recovery, and marketing related to nutraceutical products and services (only with your express consent)
When you opt in, you acknowledge that:
- Message frequency may vary based on your orders and activity
- Message and data rates may apply
- Consent to marketing messages is not required to make a purchase
- Carriers are not liable for delayed or undelivered messages
For full details on how we collect and process consent, see our Privacy Policy.
3.2 Opt-Out — How to Unsubscribe
You may stop receiving messages at any time using any of the following methods:
- SMS: Reply STOP to any message from NorthScale. You will receive a confirmation that you have been unsubscribed.
- SMS assistance: Reply HELP for support, or email store@thenorthscale.com
- Email: Click the Unsubscribe link in any marketing email, or email us with the subject "Email Opt-Out"
- General requests: Contact store@thenorthscale.com with your phone number or email address to be removed from our lists
Opting out of promotional messages does not prevent us from sending limited transactional communications required to fulfill an order or provide essential service updates, where permitted by law.
4. Third-Party Services
We may use third-party service providers (e.g., hosting, payment, SMS gateways). We are not responsible for the content, policies, or practices of third-party websites or services outside our control.
5. Intellectual Property
All content on our website, including text, graphics, logos, and software, is owned by NorthScale or its licensors and is protected by applicable intellectual property laws.
You may not use any of our trademarks, logos, or content without our prior written permission.
6. Disclaimers
Our services are provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that:
- The services will be uninterrupted or error-free
- Any defects will be corrected
- The services will meet your specific requirements
7. Limitation of Liability
To the maximum extent permitted by law, NorthScale and its owners, employees, and affiliates will not be liable for any:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or goodwill
arising out of or related to your use of our services, even if we have been advised of the possibility of such damages.
Where liability cannot be fully excluded, our total liability will be limited to the amount you paid us (if any) for the services in the 3 months preceding the event giving rise to the claim.
8. Indemnification
You agree to indemnify and hold NorthScale and its affiliates harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of:
- Your use of the services
- Your violation of these Terms
- Your violation of any applicable law or third-party rights
9. Governing Law and Venue
These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict of law principles.
Any disputes arising out of or relating to these Terms or our services will be resolved in the state or federal courts located in New Mexico, USA, and you agree to submit to their jurisdiction.
10. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Your continued use of the services after such changes constitutes your acceptance of the new Terms.
11. Contact
If you have questions about these Terms, please contact us:
NorthScale
Email: store@thenorthscale.com
Address: WASHINGTON LUIS, 59, LOTE 10B QUADRA43 CXPST 125, CENTRO